Start with the context.
We will find the right route.
Product questions, access, technical issues and enterprise projects need different responses. Choose the closest route below.
Product and pricing
Compare Lite, Pro, Developer and the enterprise route.
Compare plans →Access or trial
Request Lite access or a 14-day Pro or Developer trial.
Request access →Technical question
Describe the site, platform, expected result and what currently happens.
Contact support →Enterprise project
Share the product, systems, timing and commercial objective.
Send project context →Include these four things.
- 01
Website or project URL
- 02
Platform and ConfigUX version
- 03
Steps to reproduce the issue
- 04
Screenshot or short screen recording
Before sending a request.
Where do I manage my subscription?+
WordPress subscriptions are managed through the Freemius customer route. Shopify subscriptions remain in Shopify. Marketplace orders use the ConfigUX account area.
Can I send product files?+
Yes. Use the enterprise form for project material or contact us first if the files contain confidential information.
How do I report a privacy or security issue?+
Email info@configux.com with “Privacy” or “Security” in the subject. Do not include passwords, API keys or other secrets.
Still unsure?
Use the general contact form and we will route the request.