Privacy Policy

1. Data controller

ConfigUX is operated by Vidan Holding ApS, CVR 44158027, Rebekkavej 59, st. 2, 2900 Hellerup, Denmark. For privacy questions, email info@configux.com.

2. Data we process

Depending on how you use the site, we may process:

• Contact and company details submitted through forms, demo booking or support.
• Information about your product, platform, project and preferred plan.
• Files you choose to upload to a project form.
• Booking information, time zone and meeting details.
• Order, account and billing information for marketplace purchases.
• Technical security logs and, after analytics consent, aggregated usage events.
• Chat messages if the ConfigUX assistant is enabled and you choose to use it.

The Model Planner analyses uploaded 3D files in your browser. Files are not intentionally uploaded to ConfigUX unless you separately submit or import them through a clearly labelled action.

3. Early Access sign-ups

When you join Early Access, we record your required email address, your selected plan and consent. If supplied, we also record your name and company. The form may add language, page address, campaign parameters, submission time and limited technical security data so we can route the request and prevent misuse.

Joining Early Access does not create an account, trial, subscription or payment. We use the details to confirm or follow up on the selected ConfigUX release. The entry is explicitly recorded as not including general marketing consent. We do not send unrelated marketing unless you later make a separate, voluntary choice. You can withdraw the request at any time by emailing info@configux.com.

4. Purposes and legal bases

You can withdraw optional consent at any time through Cookie settings in the footer. Withdrawal does not affect processing that occurred before withdrawal.

5. Service providers and transfers

We use service providers where they are needed to run the website and deliver the requested service. Depending on the feature used, these may include:

• Hostinger for website and database hosting.
• Google Workspace and Google Calendar for business email, files and demo scheduling.
• Freemius for WordPress software licensing, trials and subscription billing.
• Shopify for Shopify app distribution and billing.
• WooCommerce and selected payment providers for marketplace orders.
• OpenAI for the optional ConfigUX assistant if it is enabled and used.

Some providers may process data outside the EU/EEA. Where required, we rely on an adequacy decision, approved standard contractual clauses or another valid transfer mechanism. The final live list will only include services that are actually enabled.

6. Retention

We keep personal data only for as long as needed for the stated purpose:

• Early Access sign-ups: until the selected release has been announced and for no more than 12 months after our final release notification, unless you withdraw earlier.
• Website enquiries and demo requests that do not become active customer records: normally up to 180 days after submission.
• Support and active customer records: for the customer relationship and a reasonable period afterwards.
• Optional analytics events: normally up to 90 days unless a shorter period is configured.
• Accounting and transaction records: for the period required by Danish law.
• Uploaded project files: until the enquiry or project is resolved, then deleted or moved into the agreed customer project storage.

The forms system runs a daily retention check. The Early Access countdown begins only after the date of the final relevant release notification is recorded. We may retain limited records longer where necessary to establish, exercise or defend legal claims.

7. Security

We use role-based access, updates, backups, encrypted connections on the live site and restricted handling of credentials. Do not submit passwords, private API keys or unnecessary sensitive personal data through public forms.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, data portability or object to certain processing. You may also withdraw consent. Contact us at info@configux.com. You may complain to the Danish Data Protection Agency or your local supervisory authority.

9. Changes

We update this policy when the website, provider setup or legal requirements change. The current version and update date are published on this page.

10. Contact