Website and Cloud Terms

1. Scope and agreement

ConfigUX Cloud is offered by ConfigUX ApS ("ConfigUX", "we" or "us") to businesses and professionals ("Customer" or "you"). The person opening an account or accepting an order confirms that they can bind the Customer. Consumer purchases require a separate agreement. These Terms apply to use of our website and, when separately ordered, our hosted software, configurators, templates and related services.

A paid order consists of the plan, price and billing period you affirmatively accept in an authorised purchase flow, these Terms where they are presented with that order, and any written order accepted by both parties. An accepted written order controls its specific scope, price and payment schedule if it expressly differs from these Terms. A separate data processing agreement (DPA) controls where we process personal data on your behalf. Viewing a page, booking a demo or opening a free account does not itself create a paid order. Please keep a copy of your order confirmation and the Terms presented when you accept it.

2. Website, account and acceptable use

You may use the public website and evaluation tools for lawful business purposes. You must provide accurate account details, secure access credentials, limit access to authorised users, and notify us promptly of suspected unauthorised access. You must not bypass access controls or limits, disrupt the service, introduce malicious code, infringe another party's rights, or use the service to build or operate a competing service by copying protected ConfigUX software or assets. We may take proportionate measures to protect the service and other customers.

You are responsible for the product data, prices, configuration rules, content and permissions that you supply or publish, and for checking the configured result and checkout before offering it to your customers. You remain the seller of products in your own store and are responsible for customer-facing sales, payment, delivery, returns and claims. ConfigUX is not a party to those sales.

3. Plans, capacity and subscriptions

The paid plan, billing period, included features and capacity are the ones shown and accepted in the purchase flow. A time-limited or free access offer ends or changes as stated when it is offered. It does not turn into a paid subscription without your separate acceptance of the price and billing terms. Paid subscriptions renew for the accepted billing period until cancelled through the available account route or by written notice before the next renewal. Cancellation normally stops the next renewal; it does not retrospectively cancel the current paid period.

Included websites, users, publications, visits, storage and other limits apply to the selected plan. We may permit occasional excess use without increasing your entitlement or waiving a limit. If use exceeds a limit or materially threatens cost, security or service stability, we may restrict additional capacity-consuming actions, ask you to reduce use, or offer an upgrade. We will not add a paid user, website or other paid capacity or charge an overage without your affirmative acceptance of the price and billing timing. Where we can do so safely, we will give notice before restricting an existing publication; urgent security or stability measures may take effect immediately.

4. Price, tax and payment changes

Prices are exclusive of VAT and other applicable taxes unless clearly stated otherwise. Taxes depend on the transaction, customer location and verified business details. You must keep billing details accurate and pay undisputed amounts on the due date. An unsuccessful payment can lead to restricted access, suspension of paid functionality or non-renewal after any notice or cure period shown in the purchase flow and required by law. Published configurators may stop working during suspension; the service is not guaranteed to continue during non-payment.

We may change recurring plan prices, included capacity or other material commercial plan terms as our costs, services, technology or pricing model change. We will give notice to the account email address at least 14 calendar days before the first renewal affected by a material commercial change, stating the change and the price or terms that will apply. For an existing paid subscription, the change takes effect at the first renewal at least 14 calendar days after that notice, unless you cancel before that renewal. The agreed price and included capacity for a period already paid remain in place until its renewal; we do not impose a unilateral mid-period price increase for the same plan. If a renewal falls within the notice period, the existing terms apply for that renewal period and the change can first apply at a later eligible renewal. A separately requested website, user, upgrade or other add-on may be charged from activation at the price and billing timing shown when you accept that purchase. We may adjust free offers and new-customer offers prospectively. Necessary legal, security or service-stability changes that do not increase your agreed price may take effect sooner, with notice where reasonably practicable.

Fees for separately ordered 360 Service work are stated in the accepted quote and are not included in a software subscription. Payment of a project fee does not automatically start a subscription, and payment for a subscription does not include project delivery.

5. Service operation and support

ConfigUX Cloud is primarily a self-service software service. A subscription provides access to the selected plan and a route to contact us by email about the service. It does not include setup, customisation, migration, product-data entry, administration of your store, hands-on troubleshooting, or a guaranteed support response or resolution time. We may offer these services under a separate accepted order and fee.

We use reasonable efforts to operate, maintain and restore our service. Maintenance, updates, security work, internet faults and third-party infrastructure can affect availability. Unless an accepted order expressly says otherwise, the standard subscription has no guaranteed uptime percentage or service level agreement. We may improve, replace or retire features. Where practicable, we will notify you of a material change affecting a paid core function and seek a practical alternative.

You are responsible for the website and store systems you control, including your WordPress, WooCommerce and other plugin settings, updates, independent backups and testing before changes go live. You should maintain a practical alternative sales method in case your store or a connected service is unavailable. Changes or faults in those systems may affect an integration. Third-party platforms, hosting, networks and payment providers have their own terms and may change or fail. Where possible, we will use reasonable efforts to restore an affected integration or suggest a practical workaround.

6. Intellectual property, templates and data

ConfigUX and its licensors retain the software, player, templates, reusable assets, documentation, know-how and branding. Your subscription grants a limited, non-exclusive right to use the ordered service during the paid or free access period. It does not transfer ownership or grant source code or protected template downloads. Protected ConfigUX template assets may be viewable or streamed in the service but are excluded from customer download and workspace export unless an accepted order says otherwise.

You retain rights in material you supply. You grant us and our authorised service providers a limited right to host, process, display and transmit it only to provide the service, support, security, backup and legal compliance. We will not use your non-public branding in a case study without separate permission. Where we process personal data on your behalf, the DPA and applicable privacy law govern our roles, subprocessors, retention, export and deletion. You should export available business data before ending access. We do not promise continuing account or download access after cancellation or expiry; any retention or export duty under the DPA or mandatory law still applies.

Rights in separately paid final 2D or 3D deliverables are governed by the accepted 360 Service order and the 360 Service Terms where referenced in that order, not by a software plan.

7. Suspension and termination

We may suspend access to the extent reasonably necessary for non-payment, a material breach, unlawful use, a security incident or a significant threat to the service or other customers. We will give notice and a reasonable opportunity to remedy where practicable, except for urgent risk, legal requirements or repeated abuse. Suspension does not waive payment already due. Either party may end an affected service for an uncured material breach after reasonable written notice, unless immediate action is legally required. Upon termination, the right to use the service ends; accrued payment duties and provisions intended to survive remain in force.

8. Liability

To the fullest extent permitted by law, ConfigUX is not liable for lost sales, profit, revenue, business opportunities or other indirect or consequential loss arising from the service, including ordinary temporary unavailability, errors, delay or inability to use it. ConfigUX is not liable for loss caused solely by inaccurate Customer content, untested configuration rules, unauthorised Customer access, the Customer's own store or systems, or third-party services outside our reasonable control. The standard subscription does not include service credits or monetary compensation for ordinary temporary outages or errors.

To the extent any liability remains and may lawfully be limited, ConfigUX's total liability to the Customer for all claims under the affected Cloud subscription in any twelve-month period is limited to actual, proven direct loss and will not exceed the subscription fee attributable to one month of the affected service immediately preceding the first event giving rise to those claims. This is a limit on a valid claim, not a service credit or a promise of payment. A separately accepted 360 Service project follows its own terms. This limit does not restrict liability that cannot lawfully be limited or either party's obligation to pay amounts properly due. Personal-data obligations are governed by applicable law and the DPA.

9. Changes to these Terms and disputes

We may update these Terms for future orders. For an existing paid subscription, a material commercial change follows the notice and renewal rule in section 4. A change does not apply retrospectively, rewrite an already accrued claim or alter an accepted fixed-price 360 Service project. A website update alone does not replace a separately accepted written order.

Danish law governs these B2B Terms. The parties will first attempt to resolve a dispute directly. The competent Danish courts have jurisdiction unless mandatory law requires another forum.

10. Company and contact

ConfigUX ApS · CVR 46791657 · Ndr Strandvej 36, 2791 Dragør, Denmark. General and contractual enquiries: contact@configux.com. See our Privacy Policy for information about personal data. A DPA applies where one has been separately agreed or is required by law.